Refresh
An email from a reader
A reader with the handle D.Z. emailed in to add their voice to our suspicions: „Neither my husband nor I have been able to sync our Fitbits this morning. We’ve tried on a phone and four different tablets.“
It’s interesting to note this is a problem occurring across devices: because it’s affecting both mobile and web apps, something is going wrong with Fitbit on the back end.
Therefore, if you’re reading this, switching devices and trying to log in on something else probably won’t work: the problem is coming from your Fitbit account, not the device you’re logging in on.
Fitbit’s official status: „experiencing a major outage“
status.fitbit.com confirms the app and web API alike is experiencing a „major outage“, with service disruption (not a complete blackout, however) across both channels.
However, it’s interesting to note that Device Sync / Pairing is listed as „Available“ with a green tick, which contrasts with the reports from users on Reddit in the previous post.
Reddit speaks out
Hopping over to the Fitbit subreddit, we found the post above with a barrage of comments all saying the same thing: their Fitbit devices wouldn’t sync to the app, and when they tried uninstalling and reinstalling the app, they could no longer log in again. Here are a few examples:
Our first clue something was wrong came from a huge spike in Downdetector, which you can see above. At the time of writing, we’re seeing over 2,000 reports of outages, with many more users turning to other sites like Reddit to voice their displeasure.
