What You Should Know
- Trusted Health announced the acquisition of the technology, intellectual property, and assets of ShiftOS, developer of Holly, an AI-native scheduling agent designed for hospitals and complex healthcare workforces.
- Holly will be integrated directly into Trusted Works, Trusted Health’s staffing and scheduling optimization platform for hospitals and health systems.
- Unlike traditional scheduling tools that add bolt-on AI features, Holly operates on an agent-first architecture coordinating over 50 specialized AI agents to autonomously handle call-offs, shift swaps, PTO requests, credential tracking, and labor/union rule compliance.
- Holly allows clinical staff to interact directly via natural-language text or phone calls, executing and completing approved workforce actions across disparate enterprise systems rather than just generating recommendations.
- The combined platform connects demand forecasting, automated schedule generation, internal open-shift fulfillment, and external workforce planning into a unified operating system.
Transitioning from Passive Dashboards to Multi-Agent Execution
Hospital scheduling operations frequently collapse under administrative overhead: nurse managers spend hours reconciling union rules, managing time-off requests, and backfilling short-notice call-offs. When vacancies cannot be resolved dynamically, units rely heavily on surge overtime or expensive travel agency labor.
The integration of ShiftOS replaces static scheduling portals with an autonomous multi-agent operating model:
- Distributed Multi-Agent Architecture: Coordinates more than 50 specialized AI sub-agents handling discrete administrative workflows—such as PTO approvals, credential monitoring, shift trades, and call-off backfills—using continuous evaluation and feedback benchmarking.
- Conversational Interaction Layer: Clinicians and staff interact directly with Holly via natural-language SMS or phone calls. The agent autonomously evaluates organizational policies, labor laws, and union rules to complete schedule changes directly in core systems rather than merely generating alerts.
- Field-Tested Scalability: Supports healthcare organizations with workforce sizes ranging from 25 to over 2,000 employees.
- Trusted Works Integration Roadmap: Accelerates schedule creation and user workflows in the near term, with long-term integration connecting demand forecasting, core schedule optimization, open-shift automation, and external contingent labor planning into a unified workforce operating system.
“Our healthcare partners need a new workforce operating system. One that can anticipate demand, balance schedules, fill workforce gaps, and determine when external labor or premium rates are truly needed. But we won’t get there by simply adding AI features to legacy systems. ShiftOS built Holly from first principles to reinvent complex scheduling workflows, and this acquisition will help us deliver that operating system across the entire staffing and scheduling lifecycle.”
— Lennie Sliwinski, Founder and CEO, Trusted Health
