- Pixel Watch users are reporting errors in the Fitbit app following latest update
- These include inaccuracies with steps and calorie count, as well as mileage
- Neither Google nor Fitbit has addressed the problems
Has the Fitbit app on your Pixel Watch been playing up for you recently? Don’t fret, you’re not alone, because it turns out that other users have been experiencing similar errors.
Users online have been flagging issues with step count, calorie tracking, and other fitness metrics, claiming that the readings don’t match their real-time activity. These issues have become more common since Google rolled out the latest Pixel Watch update a few weeks ago.
At first, a handful of health tracking issues were reported, such as the skin temperature tool, but the issue has persisted, and now more users are flagging wider data tracking problems with Fitbit’s most popular features — the main one being step count. In a Reddit post, Pixel Watch owners claim that their step counts are more than doubling the actual amount of daily steps they’re taking, with one user saying they took 14,000 steps just by sitting at a desk.
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The author of the post revealed that the advice they received from Google support was to conduct a factory reset for their watch, and while other users have claimed that this can work, the issues resume as soon as they sync their watch back to their phone. Another user shared that when they raised it with the Google support team, it disregarded the issues altogether.
Step count issues are just the start, however, and it’s also led to mileage and calorie inaccuracies — one user flagged that, though their step count seemed normal, their calorie count doubled despite not having exercised. These errors are more than just a simple app bug; they interfere with your tracking goals and affect the performance of metrics that are designed to alert to changes in your regime.
When it comes to features like SpO2 readings and skin temperature, these metrics help you to identify trends and shifts in your health, so they depend on consistency. Inaccurate and inconsistent step count readings mean that they won’t reflect the reality of how much you’re moving, therefore will present false skin temperature and blood oxygen levels as a result.
As it stands, neither Google nor Fitbit has commented on these problems, addressed how they have arisen, or how they’re working towards resolving them. So just like you, we’re also waiting in uncertainty until both companies find a solution, but we’ve reached out for a comment and will update this story when we know more.
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