What You Should Know
- The Funding: KeyCare, the nation’s first Epic-based virtual care company, has closed a $27.4M financing round, bringing its total capital raised to over $55M led by HealthX Ventures, with participation from standard venture firms (8VC, LRVHealth, BOLD Capital Partners) alongside a massive syndicate of strategic health system partners, including WellSpan Health, Allina Health, and UChicago Ventures.
- The Differentiator: Instead of acting as a standalone, direct-to-consumer app that disrupts the primary care relationship, KeyCare operates on its own optimized instance of Epic. It functions as a white-labeled, 24/7 primary care extension partner for health systems, ensuring care remains coordinated and documented in the patient’s home EHR.
- The Roadmap: The new capital will be used to deepen KeyCare’s investment in AI. By combining Epic’s growing AI toolset with proprietary AI development, the company aims to pioneer “Telehealth 2.0″—a highly scalable model that uses AI to increase provider capacity without sacrificing quality.
The Epic Advantage
The strategic brilliance of KeyCare is its interoperability. For the patient, it feels like a seamless extension of their local hospital’s digital front door. For the health system, it acts as a scalable relief valve for overburdened primary care and urgent care networks.
When a KeyCare clinician provides urgent, preventive, or chronic care 24/7, that visit is instantly connected back to the patient’s home health system. The continuity of care is preserved, and the primary care physician is never left in the dark.
“Access is one of the defining challenges in healthcare,” said Sulabh Agarwal, CEO of KeyCare. “Health systems are under pressure to deliver timely care, but the infrastructure wasn’t designed for how patients actually seek care today. This funding allows us to continue building a tech-first, coordinated virtual care model that works within the existing healthcare ecosystem, not around it.”
The AI-First Workforce
With over $55M in total capital now raised, KeyCare is pivoting toward operational leverage. The company plans to use the fresh capital to build what many are dubbing “Telehealth 2.0.“
As the demand for virtual care outpaces the supply of available physicians, KeyCare is aggressively expanding its AI-enabled technology. By combining Epic’s rapidly expanding suite of AI tools with their own proprietary AI development, KeyCare aims to build a highly scalable, AI-first clinical workforce designed to maximize provider capacity and efficiency.
“As healthcare becomes more digital, integration and coordination matter more than ever,” said Mark Bakken, Founder and Managing Partner at HealthX Ventures. “This investment reflects our conviction that AI-enabled virtual care will be a core part of how primary care capacity is rebuilt in this country.”
