What You Should Know:
– SOTI, a leader in business mobility solutions, has announced significant enhancements to its SOTI ONE Platform during the SOTI SYNC 25 conference.
– These upgrades include the launch of Stella, an AI-powered assistant designed to reduce device downtime and accelerate patient response times through intelligent automation.
Stella: The AI Solution for Mission-Critical Environments
Operational inefficiencies and technology failures in healthcare can jeopardize lives and put patient data at risk. Compounding this, 97% of global healthcare IT leaders rely on legacy systems, and 65% are running modern solutions like connected devices on outdated, non-integrated systems.
Stella is built directly into SOTI MobiControl and SOTI XSight. It enables IT administrators to troubleshoot and easily access key information about devices in healthcare environments using simple conversations and voice commands.
- Real-Time Responses: Leveraging device data, diagnostic insights, and the full SOTI Pulse library, Stella delivers real-time, reliable responses that enable faster, more informed decision-making in mission-critical settings like healthcare.
- Reduced Downtime: The assistant helps IT teams, 39% of whom currently spend an excessive amount of time on incident resolution, to resolve issues quickly.
Enhanced Security and Seamless Integration
The SOTI ONE Platform’s enhancements provide holistic visibility and advanced security features crucial for protecting patient data and ensuring compliance:
- Advanced Security Features: IT teams can use a drag-and-drop design system to create custom role-based device experiences that restrict frontline worker access only to essential apps. Integrated authentication using QR codes or NFC tags speeds up shift changes and device handovers.
- Real-Time Condition Monitoring: Immediate security measures, such as locking down device access when a device is detected outside its prescribed geofence, are available.
- SOTI XSight Integration with ServiceNow: IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This integration provides access to vital tools like Remote Control, screen recording, and retrieving debug log files for accelerated IT response times and reduced device-related downtime.
These features minimize downtime and inefficiencies in a sector where every second is critical. SOTI ONE ensures devices are secure and ready to support seamless healthcare technology administration and operations.
“Healthcare organizations face mounting challenges with legacy systems, evolving security threats and growing process complexity,” said Shash Anand, SVP of Product Strategy at SOTI. “At SOTI SYNC 25, we’re showcasing how our latest innovations tackle these issues head-on, delivering intelligent automation, full visibility and secure device management. With this foundation, IT teams are empowered, and healthcare professionals can stay focused on their patients.”
