Telemynd Eliminated 15 Minutes of Per-Patient Paperwork Across Hundreds of Providers, Cutting New Patient Wait Times by 7% and Hitting 90% Provider Satisfaction
PLEASANTON, Calif.–(BUSINESS WIRE)–#APIs—CharmHealth, a leader in healthcare technology solutions for providers, today revealed how one national behavioral health network accelerated growth while cutting administrative burden over its provider network. Telemynd, which serves U.S. military families and government health benefit programs across all 50 states, eliminated the manual data entry consuming 15 minutes of staff time per new patient by connecting its intake systems directly to its EHR through the CharmHealth API Program. New patient wait times dropped by 7%, and provider satisfaction increased to 90%.
The CharmHealth API Program used by Telemynd showcases how a core component of the recently introduced CharmHealth Enterprise works in practice. CharmHealth APIs extend the capabilities of the AI-forward, cloud-native enterprise platform by giving healthcare organizations a streamlined way to connect existing systems, automate high-impact workflows, and exchange data securely across applications.
“Fifteen minutes of paperwork per patient doesn’t sound like much until you do the math across hundreds of providers,” said Pramila Srinivasan, Ph.D., CEO of CharmHealth. “That’s an enormous amount of time pulled away from care. What we built with Telemynd gives that time back.”
Removing the Friction
Managing a large nationwide network of licensed behavioral health providers serving patients across all 50 states, Telemynd was bottlenecked by manual data entry; intake coordinators rekeyed patient information by hand for each patient. This required staff to spend approximately 15 minutes per patient on paperwork alone. By connecting its front-end intake and engagement tools directly to the CharmHealth EHR through APIs, Telemynd automated one of its most rote and necessary processes. It also eliminated duplicate data entry and allowed staff to focus on not only better supporting existing patients but also increasing access to care and serving more patients through higher operational efficiency.
“Our objective was to remove administrative friction so our teams could spend more time supporting patients instead of moving information between systems,” said Roger Murray, vice president of product and marketing at Telemynd. “Connecting our intake workflows directly to CharmHealth’s APIs has streamlined operations, enhanced the experience for both patients and staff, and created a stronger operational foundation to support continued growth.”
Built for the Integrations That Drive Growth
The CharmHealth API Program used by Telemynd organizes CharmHealth’s Enterprise and FHIR APIs into implementation-ready modules designed to simplify deployment and reduce development time. The program supports the connections most directly tied to scaling a practice, including capabilities like:
- Patient data integration: Connect intake, scheduling and engagement tools so that patient information flows into the EHR automatically, eliminating manual reentry.
- Billing and claims automation: Automate eligibility verification, claim generation, claim scrubbing, electronic submission, denial management and payment processing.
- Analytics connectivity: Extract EHR data to build custom reports and dashboards for clearer operational and clinical insight.
“As outstanding as these capabilities are, CharmHealth is about more than developing purpose-driven technology. What made a difference for Telemynd, and for many others, has been how we worked together,” said Venky Chellappa, Ph.D., VP of strategy at CharmHealth. “Our teams worked side-by-side to develop a robust integration program that truly benefits others.”
Availability
The CharmHealth API Program is available now. It includes sandbox access, developer support, and implementation-ready API modules covering a broad range of operational and clinical workflows for organizations of any size. Learn more at www.charmhealth.com/resources/ehr-api-program.html.
About CharmHealth
CharmHealth is a leading provider of innovative healthcare technology solutions that empower healthcare organizations to deliver efficient, high-quality care. With a focus on interoperability, patient engagement, and streamlined workflows, CharmHealth offers a comprehensive suite of solutions designed to meet the evolving needs of modern healthcare. For more information on CharmHealth, visit www.charmhealth.com. To get breaking news, follow the company on LinkedIn, Facebook and @charmhealth.
About Telemynd
Telemynd is a national virtual mental health provider offering therapy, psychiatry, care coordination, and specialized behavioral health services through a network of licensed providers across all 50 states. Through partnerships with commercial health plans, employers, military and veteran programs, and government organizations, Telemynd delivers accessible, high-quality mental health care that is personalized, provider-led, and built on trust. For more information on Telemynd, visit www.telemynd.com.
All brand names and solution names are trademarks or registered trademarks of their respective companies.
Tags: CharmHealth, Telemynd, CharmHealth Enterprise, CharmHealth API Program, CharmHealth EHR, Pramila Srinivasan, Venky Chellappa, electronic health record, EHR, healthcare, healthtech, healthcare technology, APIs, healthcare innovation, telepsychiatry, mental health, behavioral health, patient engagement, patient data, patient billing, claims, digital health, healthcare providers
Contacts
Media Contact
Dottie O’Rourke, for CharmHealth
TECHMarket Communications
650-344-1260
CharmHealth@techmarket.com
