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Last updated August 21, 2024

At Healthradar ("we," "us," or "our"), protecting your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website www.healthradar.net ("Website").

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Data: Name, email address, phone number, billing address, and payment information when you purchase services or products.
• Sensitive Data: This may include health-related information, depending on how you interact with our services.
• Payment Information: Collected and processed through CopeCart and PayPal to facilitate transactions.
• Cookies and Tracking Technologies: We collect cookies, IP addresses, browser types, and browsing data to improve our services and analyze user behavior. This includes third-party tracking, such as Google Analytics.

2. Legal Basis for Processing Data

We process your personal data according to the following legal bases, as required by GDPR and other international regulations:

• Consent: We rely on your explicit consent to process cookies, sensitive data, and for marketing communications.
• Performance of a Contract: We process your personal data as necessary to fulfill our contractual obligations, such as processing payments for subscriptions.
• Legitimate Interests: To provide, improve, and personalize our services. This includes internal data analysis and customer support.
• Legal Obligation: To comply with legal requirements, such as tax laws, and to prevent fraud.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process transactions, manage subscriptions, and deliver requested services.
• Personalization: To customize content, ads, and product recommendations based on user preferences.
• Analytics and Improvements: To improve our Website and user experience using tools like Google Analytics.
• Legal Compliance: To fulfill our legal obligations and protect our rights, including for fraud prevention and regulatory compliance.

4. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

• Personal Data: Retained indefinitely unless deletion is requested.
• Payment Data: Retained only as necessary for the transaction or longer if required for legal reasons.
• Request for Deletion: When a deletion request is made, we securely erase personal data unless we are legally obligated to retain it (e.g., for tax or compliance purposes).

5. Third-Party Services and Processors

We share personal data with the following trusted third-party providers:

• Payment Processors: We use CopeCart and PayPal to process payments.
• Analytics Providers: We use Google Analytics to understand user behavior and optimize our services.

These third parties process your data according to their privacy policies, which we encourage you to review. We ensure that these third parties are GDPR-compliant and bound by appropriate contractual terms (such as Standard Contractual Clauses, where necessary) to protect your data.

6. International Data Transfers

Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), including the United States. We ensure that these transfers comply with applicable data protection laws by using appropriate safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms.

7. Data Security

We take appropriate security measures to protect your personal data, including encryption and secure data storage solutions. We implement security protocols to protect against unauthorized access, disclosure, alteration, or destruction of your data. Despite our efforts, no online transmission is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify affected individuals and the relevant authorities within 72 hours, in compliance with GDPR Article 33.

8. Your Rights Under GDPR and Other Laws

You have the following rights concerning your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Deletion (Right to Be Forgotten): You can request the deletion of your data, subject to certain legal exemptions.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for certain purposes (e.g., marketing).
• Right to Withdraw Consent: You can withdraw your consent for processing activities where consent is the legal basis.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, contact us at support@healthradar.net. We will respond within one month, as required by GDPR.

9. Cookie Policy

Our website uses cookies and other tracking technologies for the following purposes:

• Strictly Necessary Cookies: These cookies are required for the operation of the Website.
• Analytical/Performance Cookies: These help us understand how visitors use our site and improve functionality.
• Targeting Cookies: Used for advertising and personalizing content based on your preferences.

You can manage your cookie preferences via the cookie banner displayed when you first visit our Website or through your browser settings. Consent for cookies will be obtained in line with GDPR requirements.

10. Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant data protection authorities within 72 hours in accordance with GDPR and any other applicable data protection laws.

11. Children's Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect personal information from children. If we become aware of any such data, we will take steps to delete it promptly.

12. Contact Information and Data Protection Officer (DPO)

For any privacy-related questions, requests, or concerns, or to contact our Data Protection Officer (DPO), please use the following contact details:

Email: support@healthradar.net
Website: www.healthradar.net

13. Jurisdiction and Governing Law

This Privacy Policy and any related disputes are governed by the laws of the European Union (GDPR), unless superseded by applicable local laws where you reside. For residents of California, this Privacy Policy complies with California Consumer Privacy Act (CCPA), providing similar rights to those under GDPR.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. Any updates will be posted on this page, with an updated "Effective Date." We encourage you to review this Policy periodically.